FAQs

At Vibro Sculpt Relief, we want you to love our products as much as we do, and we’re committed to your satisfaction. However, we understand that sometimes a product may not meet your expectations or needs. If you need to return an item, please review the following terms:

• Customers have 60 calendar days from the delivery date to request a return.
• Products must be in their original condition, unused, and in their original packaging with all included accessories.
• To initiate the return process, please email [email protected] with your proof of purchase.
• Refunds will be processed within 15 business days after the return is approved.
• Return shipping costs and any associated banking fees will be the responsibility of the customer, except in cases of defective products or shipping errors.

For detailed return instructions and additional support, please contact our customer experience team at [email protected].

The return process typically takes between 1-2 weeks. Please note that a 15% return shipping fee will be deducted from your refund based on the value of the items you are returning. Once we’ve received and inspected your order, the refund will be issued to your payment method. Use the tracking number on your return label to check the status with USPS or FedEx.

Please note that original shipping costs and customs charges are non-refundable.

“Like new” means the product must be free of visible defects such as scratches, dents, or stains. It must include all accessories and the original packaging in good condition.

To return or exchange an item, follow these steps:

1. Click here to begin the process
2. Use your order number to select the items you want to return or exchange.
3. Review and submit the request. 
4. Print the return label, attach it to the package, and drop it off at your local carrier.
5. If you are processing an exchange, the new item will be shipped once we receive your original item. 

Refunds will be issued for the items you return. Any item that is not returned will not be eligible for a refund and will not be included in the refund amount.

Refunds will be issued for the items you return. Any items that are not returned will not be eligible for a refund and will not be included in the refund amount.

If your order arrives damaged or defective, please contact our customer service team within 60 days of delivery. Depending on the circumstances, we will work with you to resolve the issue, which may include a replacement or a refund.

We process orders within 1 business day. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary during peak seasons. You will receive a confirmation email with tracking information once your order has shipped.

Delivery usually takes 3-7 business days from the carrier receiving the package. Times may vary depending on the carrier and during peak seasons.

Yes, you can update your shipping address before your order ships from our warehouse. To do this, simply contact our customer service team at [email protected]. 

Address Change Timing:

• If your order is placed before 11 AM EST on a business day, the change of address must be requested before 11 AM EST the same day.

• If your order is placed in the afternoon on a business day, the change must be requested before 11 AM EST the following business day.

• For orders placed on Fridays after 11 AM EST, weekends, or holidays, address changes cannot be processed before the shipment.

Please note that once the order has shipped, the address cannot be changed.

If your tracking link shows the package as delivered but you have yet to receive it, check with household members, neighbors, and around your property. Contact your local courier to confirm the delivery status. We do not process refunds for lost or stolen packages confirmed as delivered by the carrier.

Customers have a window of 7 days from the delivery date to report a lost package. Reports made after this period will not be eligible for investigation or compensation.

We do not process refunds for lost or stolen packages confirmed as delivered by the carrier. Vibro Sculpt is not responsible for these packages. 

We reserve the right to review cases at our discretion based on individual circumstances. If you believe your situation warrants further review, please contact our Customer Care Team at [email protected] for assistance.

We ship through FedEx, DHL, and USPS.

We offer a flat rate shipping fee of $9.99 for all orders.

Yes, we ship worldwide. Please note that international shipping charges do not include customs, import duties, or tax fees. These fees are determined by your country and are your responsibility. For specific details on these charges, we recommend contacting your local customs office.

No, Vibro Sculpt is an online-only store. Make purchases through our website https://vibrosculptrelief.com/ to avoid counterfeit products. 

If the order ships to the wrong address or the carrier cannot fulfill the delivery (e.g., unable to locate the address or recipient is unavailable to receive the package), the carrier will attempt delivery three times. If unsuccessful, the order status will be changed to “Return to Sender”.

For Re-shipments:

• If you want a re-shipment, we can re-ship the order as soon as the status is confirmed as "Return to Sender."

• Please note that an additional shipping fee will apply for re-shipment. Redu Sculpt is not responsible for extra shipping costs resulting from address or delivery issues caused by the recipient.

For Refunds:

• If you prefer a refund instead of a re-shipment, a refund will only be processed once we receive the item from the carrier and the status changes from “Return to Sender” to "Delivered."

• Please note that the shipping cost will be deducted from the refund, as Redu Sculpt is not responsible for address or delivery issues caused by the recipient.

Additional Notes:

• Please note that the re-shipment or refund process may take time. This delay is dependent on the carrier, and we are not responsible for the time required for this process.

• We are not responsible for lost or misdelivered shipments due to incorrect address information. Refunds are not provided for packages confirmed as delivered by the carrier on the first three delivery attempts.

Your payment and personal details are always secure with us. We use SSL (Secure Sockets Layer) software to encrypt all sensitive information, such as credit card numbers, names, and addresses, ensuring that they remain protected.

We accept debit/credit cards, PayPal, GooglePay, CashApp, and installment options via AfterPay and Shop Pay (Affirm). Payment options available in your country will be displayed at checkout.

For immediate payments, your card will be charged once authorized, and you’ll receive a confirmation email. For Buy Now, Pay Later options like Shop Pay or AfterPay, you'll receive an invoice with payment details within 24 hours.

What you’re seeing is likely an authorization hold by your bank to ensure you have sufficient funds. This hold will be released once the payment is processed successfully.

Clear your browser’s cookies and cache, close all tabs, and try again. If issues persist, take a screenshot or short video of the problem and contact us for assistance.

To pay with a gift card, follow these steps: 

1. Add items to your cart and proceed to checkout.

2. Enter the gift card code in the “Discount code or gift card” box.

3. Click apply, then continue to payment.

4. If the purchase exceeds the gift card balance, use another payment method for the remaining amount.

To apply a promo code to your order, follow these steps:

1. Add items to your cart and proceed to checkout.

2. Enter the promo code in the “Discount code or gift card” box.

3. Click apply, then continue to payment.

4. Promo codes must be entered at checkout and cannot be applied afterward. Only one code can be used per order, and some codes have specific conditions.

If you file a dispute or chargeback with your bank, it typically takes at least 75 days to resolve. Please note that during this period, any processes initiated with us (such as returns, exchanges, or warranty claims) will be paused until a decision is reached by the bank.

When you sign up for a Vibro Sculpt Relief Subscription, you'll be charged automatically for each order until you either cancel or pause your subscription.

No, it's up to you to manage their subscription and skip unwanted orders. Changes must be made four days before the next shipment to pause, skip, or delay the order. Otherwise, the products will be shipped as scheduled.

Yes! Head to vibrosculptrelief.com/a/account/login, sign in, and choose the frequency that fits your routine. If you run into any trouble, our team is happy to help at [email protected].

Yes! To take a break, just log in at vibrosculptrelief.com/a/account/login, click Pause, and choose how long you'd like to pause. No boxes will be shipped and you won’t be charged during this time. Need help? Email us at [email protected].

You’re in full control. Log in at vibrosculptrelief.com/a/account/login and select Cancel. If you run into any trouble, our team is happy to help at [email protected].

If you choose to cancel your discounted subscription before the second order, the difference between the discounted subscription rate and the regular rate will be applied to your account. 

When you choose the Subscribe & Save option, you’re already getting our biggest available discount. Please note that this offer can’t be combined with other promotions.

• Unless otherwise specified, product prices already reflect discounts.

• All offers are available while supplies last.

• Offers are not valid on prior purchases, taxes, or shipping and processing charges.

• Customers are responsible for paying applicable sales tax.

• Only one discount code can be applied per purchase.

• Promotions have no cash value and cannot be exchanged for cash.

• Offers cannot be sold or bartered.

• Promotions are void where prohibited, taxed, or otherwise restricted by law.

• Returning any part of the purchase will result in the loss of the promotional offer or a charge equal to the value of the offer.

• Vibro Sculpt Relief reserves the right to end or modify any promotion at any time.

• Promo codes are not valid for past orders and cannot be added later by you or Customer Service.

• Additional restrictions may apply.

• Free gifts are available only while supplies last.

• Limit one (1) free gift per order.

• A minimum purchase is required to qualify for a free gift (if applicable).

• Free gifts are automatically added to your cart once the threshold is reached.

• Free gifts are subject to change without prior notice.

• Additional restrictions may apply.

If you return your order for a refund and receive a free product within your order, the free product must also be returned in its original condition with all tags or seals intact and the packaging undented and undamaged.

If these conditions aren't met, the full price of the item will be deducted from your refund.

This Guarantee does not cover: (i) products purchased from unauthorized resellers or distributors; (ii) products that have been subjected to abuse, misuse, negligence, accident, alteration or accidental damage, including, but not limited to, contact with liquid; (iii) products that have been used for purposes other than those for which they were designed or intended; (iv) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (v) to defects caused by normal wear and tear or otherwise due to the normal aging of the product, including, but not limited to noise; (vi) any damage resulting from failure to follow product instructions, improper usage, or failure to perform routine maintenance; (vii) products sold “AS IS” or similar notions and does not cover consumable parts such as charging cables, removable components of the device, storage pouches, or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (viii) unauthorized repairs or modifications; or (ix) if any serial number has been removed or defaced from the product. When a product or part is exchanged, the original item becomes Vibro Sculpt’s property.

This Guarantee does not apply to any non-branded products. Vibro Sculpt does not warrant that the operation of its products will be uninterrupted or error-free. Vibro Sculpt is not responsible for damage arising from failure to follow instructions relating to the product’s use.

For Customers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this Guarantee are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights. For a full understanding of your rights, you should consult the laws of your country, province, or state.

Any missing item from an order must be reported within 5 business days of delivery. Any complaints made after this period will not qualify for replacement or refund. Customers are responsible for inspecting their orders upon delivery and reporting any issues within the specified timeframe.

If your order shows no transit movement for an extended period and our team has contacted you via email regarding the issue, you will have 14 calendar days from the date of our outreach to confirm how you wish to proceed.

If we do not receive a response within this 14-day window, your case will be automatically considered resolved on the 15th day. At that point, no reshipment or refund will be issued.

We strongly encourage you to monitor your inbox—including spam and promotions folders—and respond promptly to ensure your case is reviewed and resolved appropriately.

We recommend using the device on each body area for 15 minutes.

Yes, we ensure that our devices are equipped with FDA-registered technology for safe and effective body sculpting.

For best results, we recommend using either of the devices for 15 minutes per body area, 3-4 times a week. Consistency is key to achieving noticeable improvements. Additionally, users should follow the provided user manual for usage instructions and safety precautions.

• Purchase from Our Official Website: To guarantee you are buying an authentic Vibro Sculpt product, visit www.vibrosculpt.com.
• Check the Packaging: Look for high-quality materials, clear branding, and logos. Counterfeit items often have poor-quality packaging, misspellings, or inconsistent branding.
• Verify the Serial Number: Confirm the product’s authenticity with our support team using the serial number.
• Examine Product Quality: Counterfeit products typically have low quality, poor finishes, or noticeable defects.
• Compare Prices: Authentic Vibro Sculpt products are consistently priced across official and authorized channels; significantly lower prices may indicate a counterfeit.

Previous customers have mentioned that using our device on their back can be trickier compared to other areas. However, after a couple of sessions, they quickly got the hang of it.

The voltage does change in countries such as those in Asia and Europe. We recommend double-checking the specific region you will be traveling to since voltage and outlets can vary. Typically, types C, E, and F outlets are the most common in these regions.

Vibro Sculpt Relief is an advanced massage tool designed to target muscle and joint discomfort at the source. It uses two unique wave modes to support both immediate relief and long-term mobility:

• Relief Waves gently stimulate muscles to ease stiffness, relax tension, and promote faster recovery.

• Circulation Waves help activate blood flow and stimulate the lymphatic system to reduce swelling and inflammation.

More than just a massage device, Vibro Sculpt Relief is a daily ritual of self-care. Its intuitive design and smart vibration technology make recovery feel effortless—whether you're easing post-workout soreness, managing everyday aches, or simply unwinding at the end of the day.

Vibro Sculpt Relief uses two advanced wave modes to target muscle and joint discomfort at the source:

• Relief Waves gently stimulate muscles to ease stiffness, release tension, and support faster recovery.

• Circulation Waves activate blood flow and stimulate the lymphatic system, helping to reduce swelling and inflammation.

This dual-action technology is designed to keep you moving—providing immediate relief while supporting long-term comfort and mobility.

To clean Vibro Sculpt, wipe the surface with a damp cloth after each use. Ensure the device is unplugged and completely dry before storing. Avoid using harsh chemicals or immersing the device in water. Regular cleaning and maintenance help prolong the lifespan of the device and ensure optimal performance.

Yes, Vibro Sculpt is suitable for all skin types. We recommend avoiding the use of the device on dry skin and applying Relief Gel before use to prevent any irritation. 

We suggest replacing the Relief Pads every 1 to 3 months to maintain their effectiveness.

Place them inside a mesh laundry bag and set your washing machine to the delicate cycle. After washing, hang the pads to air dry, avoiding the use of a dryer to maintain the quality.

The Relief Pads are versatile, all-purpose pads designed to gently stimulate muscles—helping to ease stiffness, relieve tension, and accelerate recovery.

The Relief Pads work by activating circulation and supporting the lymphatic system to help reduce swelling and inflammation naturally.

To maximize results, we recommend pairing them with our complementary products—clinically tested and powered by nature’s finest ingredients—crafted to provide both immediate relief and lasting comfort.

We suggest washing the Relief Pads every 5 uses. This prevents them from becoming oversaturated or too dirty, helping to maintain the fabric’s optimal performance.

The Relief Gel is designed to deliver cooling relief and natural muscle care throughout the day. It combines natural ingredients known for their anti-inflammatory and muscle-relaxing properties to support recovery and ease everyday discomfort.

Key ingredients and benefits:

• Turmeric – Helps reduce swelling and ease discomfort

• Eucalyptus – Boosts circulation and delivers a refreshing cooling effect

• Arnica Extract – Soothes muscle tension and helps reduce bruising

• Jojoba Seed Oil – Hydrates the skin and enhances ingredient absorption

Together, these ingredients create a powerful blend of cooling calm and natural muscle care.

Our Relief Gel is non-staining. Ensure they are fully absorbed if you plan to wear clothing over the area.

No, the Relief Gel is not suitable for facial application, it is specifically formulated for body use only.

Yes, our formulas are suitable for all skin types including normal, dry, oily, combination, and sensitive skin. However, if you have any specific skin conditions, it's best to consult your dermatologist before use.

The Relief Gel is specially formulated to soothe muscles, reduce swelling, and support circulation—delivering targeted relief you won’t get from regular body gels. While standard gels may moisturize, they don’t contain the powerful blend of ingredients like turmeric, eucalyptus, and arnica that make our Relief Gel ideal for recovery and muscle care.

For best results, apply the Relief Gel directly to the sore or stiff area and gently massage it into the skin until fully absorbed. Use it before a Vibro Sculpt session to enhance muscle stimulation and promote faster relief. Make sure the gel is fully dry before putting on clothes to avoid transfer.

For a complete routine, follow with a 10–15 minute Vibro Sculpt session and take 2 Relief Capsules daily to support long-term joint health from the inside out.

Store the gels in a cool, dry place away from direct sunlight and out of reach of children.

If you are pregnant or breastfeeding, please consult with your healthcare provider before using any new supplements. 

The Relief Capsules contain a powerful blend of clinically studied ingredients—Glucosamine, Collagen, MSM, Hyaluronic Acid, and C³ Curcumin Complex—designed to support joint health, mobility, and long-term comfort.

• Glucosamine – Supports cartilage and joint flexibility

• Collagen + MSM – Helps repair joints and ease discomfort

• Hyaluronic Acid – Lubricates joints and enhances mobility

• C³ Curcumin Complex – Clinically proven to reduce inflammation and support recovery

This formula works from within to relieve stiffness, improve movement, and protect your joints over time.

It is recommended to take two capsules daily with a glass of water. Please follow the instructions on the label or consult your healthcare provider.

The Relief Capsules contains collagen derived from animal sources, so it is not suitable for vegetarians or vegans.

Many users begin to feel improvements in joint comfort and flexibility within the first 1–2 weeks of daily use. However, for lasting joint support and reduced inflammation, we recommend consistent use for at least 4–6 weeks. Results may vary depending on your body, activity level, and overall wellness routine.